FAQ

Shipping Policy

  • All orders have a 3-5 day production fulfillment period. This means we will fulfill your order within 3-5 days and then ship it out. Depending on your location, additional transit days may apply on top of the 3-5 day fulfillment period. For international orders, shipping times will vary by country and are outside of our control.

  • If you have not received an order confirmation email within 24 hours of placing your order, please check your spam or promotions folder before reaching out.

  • For international orders, we are not responsible for customs delays, import fees, or duties charged upon delivery. These fees are the responsibility of the customer and are outside of our control.


Returns & Refunds

  • All sales are final. Every Stillviva release is a limited drop produced in small quantities, so we do not accept returns, refunds, or exchanges for change of mind, fit, or sizing.

  • Please check the size chart on the product page before ordering. If you are unsure of your size, email support@stillviva.com before you place your order and we will help you choose.

  • Once an order is placed it cannot be cancelled or modified.

  • If your item arrives damaged or defective, or you receive the wrong item, contact us at support@stillviva.com within 7 days of delivery with your order number and photos of the item and its packaging. We review every claim and will issue a replacement or a refund at our discretion. This is the only circumstance in which we offer a refund or replacement.


Shipping Provider

  • If your package is lost in transit or tracking shows no movement for 7 or more days past the estimated delivery date, please contact us at support@stillviva.com and we will resolve the issue.

  • If your tracking shows your package as delivered but you have not received it, please wait 3 business days and check with neighbors and your local post office. If your package still has not arrived after 3 business days, please contact us at support@stillviva.com and we will resolve the issue.

  • If a customer provides an incorrect or invalid shipping address at checkout, we are unable to intervene once the order has been placed. If the package is returned to our facility due to an incorrect address, we will contact you to arrange reshipment. The customer is responsible for the cost of reshipping.


Care Instructions

  • Wash cold, inside out, with gentle detergent

  • Hang or lay flat to dry for best results

  • Note: Washing or drying on high heat will cause shrinkage and may alter fabric treatments.


For additional questions that were not answered on this FAQ, please message us at support@stillviva.com